Our Policies
Carefully read our policies before booking an appointment
My Policies
Carefully read my policies before booking an appointment
CANCELLATION POLICY
Here at Diva’s Wink, I understand unforeseen events happen and you may need to cancel an appointment. I ask that you give me a 24 hour notice so I can adjust my schedule to accommodate other clients. If I'm unable to fill the time slot I reserve the right to charge a cancellation fee (deposit) to the credit card on file totaling 50% of the session.
NO SHOW POLICY
I reserve the right to charge a no show fee to the credit card on file totaling 50% of the service to those who do not show up to an appointment. After 2 no shows you will not be able to book an appointment unless it is paid in full at time of booking.
LATE POLICY
If you are running late to an appointment I ask that you call to let me know, otherwise I will assume you will not be showing up and may release the appointment. If you are less than 15 minutes late I will try our best to make your lashes as full as possible in the time allotted. You will still be charged full price. If you are more than 15 minutes late I will try my best to accommodate you but reserve the right to apply the no show policy. Please keep in mind I will always do my best to accommodate your session.
3 DAY POLICY
This policy is enforced just in case any of your extensions were to fall out in at extreme rate (30% of fall out) within the first 3 days of having them, you will have to reach out to me to receive a free fill in but you have to let me know within the first 3 days if there is a lot of fall out. I may not be able to get you in within the first 3 days, but as long as you let me know within that time period, I can definitely get you on the schedule!
STYLE CHANGE POLICY
• Style change cost is determined at appointment
• Price may vary based on desired look + time needed
• Style changes must be booked with the appropriate appointment type
• Please do not request a style change without booking enough time
• Bringing a reference photo is encouraged
• Full transformation is not guaranteed without proper booking time
• Starting rate: $10 add-on
CANCELLATION POLICY
Here at Diva’s Wink iLash Bar, I understand unforeseen events happen and you may need to cancel an appointment. I ask that you give me a 24 hour notice so I can adjust our schedule to accommodate other clients. If I'm are unable to fill the time slot I reserve the right to charge a cancellation fee (deposit) to the credit card on file totaling 50% of the session.
NO SHOW POLICY
We reserve the right to charge a no show fee to the credit card on file totaling 50% of the service to those who do not show up to an appointment. After 2 no shows you will not be able to book an appointment unless it is paid in full at time of booking.
LATE POLICY
If you are running late to an appointment I ask that you call to let me know, otherwise I will assume you will not be showing up and may release the appointment. If you are less than 15 minutes late I will try our best to make your lashes as full as possible in the time allotted. You will still be charged full price. If you are more than 15 minutes late I will try my best to accommodate you but reserve the right to apply the no show policy. Please keep in mind I will always do my best to accommodate your session.
3 DAY POLICY
This policy is enforced just in case any of your extensions were to fall out in at extreme rate (30% of fall out) within the first 3 days of having them, you will have to reach out to your technician or the salon to receive a free fill in but you have to let us know within the first 3 days if there is a lot of fall out. We may not be able to get you in within the first 3 days, but as long as you let us know within that time period, we can definitely get you on the schedule! We know things happen and we want to take accountability if it is one of our tech's fault that your extensions are coming out prematurely.
Style Change Policy
• Style change cost is determined at appointment
• Price may vary based on desired look + time needed
• Style changes must be booked with the appropriate appointment type
• Please do not request a style change without booking enough time
• Bringing a reference photo is encouraged
• Full transformation is not guaranteed without proper booking time
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